FAQ

Answering Questions we get asked a lot!

Basic Questions

We offer a comprehensive range of services, including:

  • Custom software development
  • Mobile app development (iOS and Android)
  • Web application development.
  • UX/UI design
  • Pitch Deck and Presentation Design
  • Graphic Design
  • Digital marketing (SEO, PPC, social media marketing)
  • Content creation and management
  • Maintenance and support
  • IT consulting

We have extensive experience in various industries, such as healthcare, finance, education,
e-commerce, real estate, and more. Our team is adaptable and can cater to the unique needs
of any sector.

The timeline for each project varies based on its scope and complexity. After an initial
consultation and requirement analysis, we provide a detailed project plan with estimated
timelines. We prioritize transparency and keep you informed throughout the development
process.

Our pricing is tailored to each project's specific requirements. After understanding your
needs, we provide a detailed proposal outlining the scope of work and associated costs. We
offer competitive rates and flexible pricing models, including fixed-price and time-and-
materials.

To get started, simply contact us through our website’s contact form, email, or phone. We’ll
arrange an initial consultation to discuss your project requirements, goals, and timelines.
From there, we’ll develop a tailored proposal to kickstart your project.

Service-Related Questions

We use Agile Methodologies to manage our projects, ensuring flexibility and continuous
improvement. Regular updates and meetings are scheduled to keep you informed of
progress. We use tools like Jira, Trello, or Asana for project tracking and Slack or Microsoft
Teams for communication.

Yes, we provide comprehensive post-launch support and maintenance services for both
software development and digital marketing campaigns. Our team is available to address
any issues, perform updates, and ensure your software and marketing efforts continue to
operate smoothly. We offer various support plans to fit your needs.

We start with a discovery phase to understand your requirements, followed by a detailed
proposal. Once approved, we move into the design and development phases, ensuring
regular updates and feedback sessions.

We maintain regular communication through tools like Slack, Microsoft Teams, or Zoom.
We provide weekly updates, conduct regular meetings, and use project management tools
like Jira, Trello, or Asana to keep everyone on the same page.

Our process includes:

  • Requirement analysis
  • System design
  • Development
  • Testing
  • Deployment
  • Maintenance and support

We focus on user-centered design principles. Our process involves:

  • Research and analysis
  • Wireframing
  • Prototyping
  • User testing
  • Final design implementation

We manage various social media platforms including Facebook, Instagram, Twitter,
LinkedIn, Pinterest, and YouTube.

General Questions

We take IP protection and data security very seriously. All projects are governed by strict
confidentiality agreements, and we ensure that all code, project assets, and marketing data
are securely handled and stored. Ownership of the final product and code is transferred to
you upon project completion.

We accept various payment methods including debit cards, credit cards, and online
payment gateways like PayPal, Apple & Google Pay.

We offer both long-term contracts and project-based agreements, depending on the client's
needs and project scope.

Our support team is available via email, phone, and our online chat portal.

Yes, we offer a free initial consultation to understand your needs and provide a tailored
proposal.

We offer 24/7 support options for critical issues. Our maintenance contracts can be
customized to include round-the-clock support.

We offer various levels of post-launch support including troubleshooting, updates, bug fixes,
and performance monitoring. Our support packages can be customized to fit your needs,
ensuring your software or website remains functional and up-to-date.

You can request support through our dedicated support portal, email, or phone. We provide
timely responses and prioritize issues based on their urgency and impact on your business.

Our main head office is located in the United Kingdom. However, we work with clients from
all over the world, leveraging remote communication tools to ensure seamless
collaboration.